Privacy Policy, Terms & Conditions

Privacy Policy

Who we are

  • Our website address is:
  • THE CLIMBING GARDEN is an abbreviation for SportsAbility Ltd. which is generally used to address our climbing center services.
  • THE CLIMBING GARDEN is defined as an indoor rock climbing center and includes all facilities, amenities and activities contained therein.
  • CUSTOMER is a term used to address our patrons using our services and facility.
  • TRANSACTION is referred to as the process of purchasing THE CLIMBING GARDEN pass(es).
  • For the avoidance of doubt, “we”, “our”, “us” and “THE CLIMBING GARDEN ” as used in this page means SportsAbility Ltd.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Terms & Conditions


  • THE CLIMBING GARDEN offers self-directed rock climbing after CUSTOMERS are oriented and oftentimes, a risk of a certain activity depends on the attitude and aggressiveness of the person participating in the activity. Therefore, it is inevitable that there will be inherent risks which come with participating in such activities. By admission to THE CLIMBING GARDEN, you warrant and represent that you are aware of such risks and will take all reasonable and necessary precautions in avoiding them.
  • THE CLIMBING GARDEN makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site and in no circumstances shall THE CLIMBING GARDEN or any of its employees be liable for any loss, costs or damages of any kind whatsoever and howsoever arising suffered as a result of any use of this facility.
  • Admission to THE CLIMBING GARDEN is subject to THE CLIMBING GARDEN’s House Rules, which are located at the entrance of the Climbing Room.
  • We may, without prior notice and without refund or compensation or any liability, close THE CLIMBING GARDEN or any part of it temporarily, and/or restrict admission to THE CLIMBING GARDEN and/or change the operating hours and facilities at our discretion.
  • In so far as is permissible by applicable law, we shall not be responsible and shall not assume any liability for death, personal injury or any damage to or loss of the property or belongings of any guests and accordingly, by accepting admission, you agree to release THE CLIMBING GARDEN and its related corporations and associated companies from all liability and responsibility for any loss, or damage which you may incur.
  • We reserve the right to refuse or expel any person whose conduct is objectionable or prejudicial to safe operation of the climbing center.
  • The pass holder agrees that THE CLIMBING GARDEN shall have the right to expel, without any liability to make any refund in respect thereof, if THE CLIMBING GARDEN reasonably determines the pass holder to have breached or is attempting to breach the conditions under which this pass was issued, including without limitation, restrictions against unauthorized resale of this pass.

Terms and Conditions

  • Follow all the instructions given to you by our staff.
  • Comply with instructions provided via signage, lights, safety briefing, recorded message, or other indication. Failure to comply with the climbing center house rules may cause injury to yourself and others.
  • Guest safety is our top priority. The center carries out daily checks prior to opening to the public for compliance to international standards.
  • While the management takes measures to ensure customer safety, it is not possible to eliminate risks totally as the center is physical in nature. We and our management cannot be held responsible or liable for any accidents.
  • By signing our Participant Agreement, you represent and warrant that you are of the age of 18 years old or above, are of sound mind, and are not disqualified from contracting by any law to which you are subject.
  • We reserve the right to deny any person admittance to the center without providing a reason. Additionally, we reserve the right to require a person already admitted to the center to leave (without refund or compensation) for any reason, including but not limited to, failure to comply with any of the safety rules or for offensive or dangerous behavior.
  • We will use our best endeavors and exercise all reasonable care in providing safe attraction sites, unless it is prevented by circumstances beyond its reasonable control to do so.
  • We will not be liable to the customer for any loss, damage, costs, expenses, or other claims for compensation arising from any incomplete, incorrect, or inaccurate information or instructions supplied by the customer.
  • We will not be liable to the customer by any reason of any delay or failure in providing the purchased services, in accordance with the contact, if the delay or failure was due to an act of God, war, terrorism, power failure, or any other cause(s) beyond our control, or for such reasons as may be deemed reasonable and necessary by us.
  • It is recommended that valuable items are not brought into the center. We and our management cannot be held responsible for any loss of property within the center.
  • A One Day Pass is only valid for the specified visit date purchased. Pass purchases are non-transferable, non-exchangeable, and non-refundable to the extent permitted by law. Changes are subject to additional charges and availability.
  • We reserve the right, as circumstances dictate, to change the operating hours of the center, or close the center or any part of it temporarily, or restrict the number of persons having access to the center.
  • Except as and to the extent mandatorily implied or imposed by statute, we make no representations or warranties of any kind (whether express or implied) and in no circumstances shall we be deemed to have made any representation or warranty or be liable for any loss or damage of whatsoever nature that you may suffer.
  • Pets and other animals are not allowed into the center.
  • Smoking, alcohol, betel nut, and illegal drugs are forbidden within the center
  • Certain attractions may not be suitable for guests who are less physically able, or have certain medical conditions. If in doubt, please check with your doctor.
  • Certain attractions require you to be a competent rock climber. Refrain from participating in these activities if you have doubts of your ability.
  • The center captures moments of fun and this includes photography and videography of guests within the center. By entering the center you provide your consent for your image to be shared on THE CLIMBING GARDEN website, Facebook page, and in other media produced.
  • Please note that photography, videotaping, or recording of any kind for commercial purposes is not permitted without prior written approval.
  • For safety reasons it is imperative that your hands remain unobstructed. Loose items such as, but not limited to, mobile phones and cameras with a wrist strap, are not permitted to be used at any time while climbing.  The use of Go-Pro® type action cameras are also not allowed in the Climbing Room.
  • Please note that clothing and jewelry that have the potential to cause entanglement to the guests or damage to equipment are not allowed in the Climbing Room.
  • No glassware, firearms or weapons or hazardous materials are allowed into the center.
  • By purchasing a pass or entering the center, you are agreeing to the above.